Book Interpreter

Privacy Policy

Privacy Policy

Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

iNet Interpreting Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

1. Who We Are

iNet Interpreting Ltd is a UK-based provider of British Sign Language (BSL) and communication support services. We are the data controller for the personal information we process.

Our contact details:

  • Company name: iNet Interpreting Ltd

  • Email: [Insert contact email]

  • Phone: [Insert contact number]

  • Address: [Insert company address]

2. What Information We Collect

We may collect and process the following types of personal information:

  • Clients/Customers

    • Name, contact details, job title, and organisation

    • Booking information (date, time, location, service required)

    • Payment details (where relevant)

  • Service Users (Deaf/Hard of Hearing individuals)

    • Name and contact details

    • Preferred communication support (e.g., BSL, lipspeaker, notetaker)

    • Relevant access needs to deliver interpreting services

  • Interpreters and Freelancers

    • Name, contact details, CV, qualifications, registration details

    • Right-to-work information, contracts, and payment details

  • Website Users

    • Information collected through cookies and analytics (see Section 8)

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide interpreting and communication services you request

  • To manage bookings, scheduling, and service delivery

  • To process payments and invoices

  • To communicate with you about your bookings or enquiries

  • To meet legal and regulatory obligations (e.g., safeguarding, HMRC)

  • To improve our services and manage our website

We will only process your personal data where we have a lawful basis, such as:

  • Performance of a contract

  • Legal obligations

  • Legitimate interests

  • Consent (where required, e.g., marketing communications)

4. Sharing Your Information

We only share your data where necessary and with appropriate safeguards in place:

  • With interpreters and communication professionals assigned to your booking

  • With trusted service providers (e.g., IT, payment processors)

  • Where required by law (e.g., safeguarding, HMRC, legal obligations)

We do not sell or rent your personal information to third parties.

5. Data Retention

We keep personal data only as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information:

  • Client booking records: up to 6 years (for accounting/audit)

  • Interpreter records: up to 6 years after engagement ends

  • Enquiries: up to 12 months if no contract results

6. Your Rights

Under UK GDPR, you have the following rights:

  • Right to access your personal data

  • Right to rectification (correct inaccurate data)

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Rights in relation to automated decision-making and profiling

To exercise these rights, contact us at [Insert contact email].

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.

7. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes secure storage systems, encryption where appropriate, and restricted access to personal data.

8. Cookies and Website Use

Our website may use cookies and analytics tools to improve user experience and track website performance. You can control cookies through your browser settings. For more information, see our Cookie Policy.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new “last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Data Protection Officer (DPO)
iNet Interpreting Ltd
Email: [Insert contact email]
Phone: [Insert contact number]
Address: [Insert address]