iNet Interpreting Ltd is a Leicester-based Sign Language Cooperative. We set up after consultation with the Deaf and interpreting community and we continue to work closely with them to ensure that our business provides a high-quality BSL/English interpreting service.
Our Terms and Conditions are set out below.
Definitions: #
Assignment: The details agreed between the parties, such as date, time, venue, etc that constitute a booking, whereby iNet Interpreting Ltd will endeavour to have completed the services.
Client: The person, firm or company with whom iNet Interpreting Ltd contracts.
Contract: The terms and conditions and the document agreed between the parties determining the parties, services, dates, venue and fee.
Daily Rate: The price agreed between the parties for the services.
Fee: The price agreed between the parties for the services.
Interpreter/Service provider: The person/s providing the service.
Service: The services set out in the booking form.
Venue: The location designated in the contract at which the services will be performed.
Basis of the Contract #
The Client agrees to pay the Fee according to the Contract terms and iNet Interpreting Ltd agrees to provide the Services according to the Contract terms.
A request for Services or a quote for the provision of Services does not constitute a Contract. A Contract will only be formed on acceptance by iNet Interpreting Ltd of the Client’s order on production of a Purchase Order. The Purchase Order stipulates what provision of service has been agreed and constitutes a legally binding agreement.
The terms and conditions will apply to all Contracts for the provision of Services by iNet Interpreting Ltd to the Client to the exclusion of all other terms and conditions including any terms and conditions which the Client may purport to apply under any order or other documents. In the case of any conflict or ambiguity between the Client’s original specification and the specification set out on this document, the latter will prevail.
The Client’s acceptance of the provision of the Services will be taken as the Client’s acceptance of the Contract.
iNet Interpreting Ltd may employ Associates to carry out any part of its obligations under the Contract.
Any variation of these terms and conditions will be null and void unless agreed in writing by iNet Interpreting Ltd.
Any tender or quotation offered by iNet Interpreting Ltd to the Client will be subject to these terms and conditions unless otherwise stated and shall be valid for 30 days and may be revoked at any time.
The Assignment
It is the Clients’ responsibility to provide the correct address and postcode for the venue. Any delays caused by incorrect information provided by the Client will be the Client’s responsibility.
It will be the responsibility of The Client to ensure that the Assignment Venue holds public liability insurance and that the health and safety of the Service Provider are not put at risk.
Ideally, The Client will provide iNet Interpreting Ltd with any information or preparatory material at least 5 working days in advance of the Assignment date that the Service Provider may reasonably need to perform the Services.
The Client will ensure that the Venue is appropriate for an interpreting assignment with regards to being well lit, spacious, with the Service Provider located close enough to the speaker to be able to hear without impediment and to be seen without impediment by the users of the Services.
iNet Interpreting Ltd will not be held responsible for any delay caused by factors outside of its control, including any delays caused whilst making any alterations necessary to the work environment as may be necessary for the Service Provider and Clients in order to communicate.
The Client may not record in any form, the Service Provider’s work without prior written agreement by iNet Interpreting Ltd except where this is required for legal reasons. In this case, iNet Interpreting Ltd must be informed that this will happen.
The Service Provider will be offered adequate rest periods during any assignments lasting more than one hour.
Where the Assignment is likely to overrun the stated end time the Client will inform iNet Interpreting Ltd and an additional charge in excess of the original agreement may apply. The amount of the excess charge will be dependent on the time of day and whether it is a weekday or weekend.
If a booked Service Provider is unable to provide the services, iNet Interpreting Ltd reserves the right to substitute the Service Provider with a suitable replacement, with the Client’s consent.
Should the Client change the specification of the Assignment, cause any delay or fail to deliver adequate information, facilities or instruction, iNet Interpreting Ltd reserves the right to cancel with Fee, or change the date and times of the Assignment, by giving notice to the Client before the Assignment begins.
The Client is required to inform iNet Interpreting Ltd if the provision of interpreting will be covering a workshop/training scenario. The Client can aid iNet Interpreting Ltd by supplying timetables; the content of the training programme/workshop structure and the trainer’s contact details. This will enable iNet Interpreting Ltd to establish if a co-worker is required and quote accordingly. Co-worked or Team assignments are usually for bookings over two hours so that adequate rest periods and support for the active interpreter can be factored in.
Employed and Associate Service Providers are bound by the Code of Ethics/Conduct issued by:
- National Registers of Communication Professionals working with Deaf and Deaf/blind people (NRCPD)
- Regulatory Body for Sign Language Interpreters & Translators (RBSLI)
Interpreters provided for the Assignment will either be registered with The National Registers of Communication Professionals working with Deaf and Deaf/blind people (NRCPD) or the Regulatory Body for Sign Language Interpreters and Translators. They may also hold membership of the professional organisations for BSL/English Interpreters and Translators, ASLI (Association of Sign Language Interpreters) or VLP (Visual Language Professionals).
The Service Provider has the right to withdraw their services if an assignment is considerably different from that described at the time of booking and if they feel that to continue to work would be detrimental to their own well-being and professional standing or if they feel that to continue working would not be in the best interests of the Clients.
Finance
The minimum fee for an assignment is typically three hours. Thereafter, it will be invoiced as additional hours accordingly.
The Fee will be agreed between iNet Interpreting Ltd and the Client before the Assignment.
iNet Interpreting Ltd may increase the Fee (having given notice to the Client) if:
1) The cost to iNet Interpreting Ltd of providing the Service to the Client increases due to circumstances beyond iNet Interpreting Ltd.’s control.
2) Additional services to those stated in the Contract are required.
3) The services are required outside of normal working hours.
4) A replacement Service Provider is required.
5) The specification of the booking is changed by the Client.
6) The Client agrees to changes made to the contract by iNet Interpreting Ltd
7) There is a delay caused due to the Client.
The Client will also be responsible for reimbursing the Service Provider’s expenses for performing the services required by the Contract. These may include travel, accommodation and meals/beverages.
All monies due will be paid in full by the Client within 30 days on receipt of the invoice.
The Fee does include VAT which will be paid by the Client.
If the Client fails to pay within the allotted timescale, iNet Interpreting Ltd may:
1) Invoice further services in advance
2) Cancel the Contract between iNet Interpreting Ltd and the Client.
3) Cancel any other Contract between iNet Interpreting Ltd and the Client.
4) Charge interest on the outstanding amount
5) Charge the Client expenses for reclaiming due Fees.
Cancellations
The following cancellation Fee will apply if the Assignment is cancelled as a result of an act or omission by the Client:
Cancellation on eight to 14 days notice – 50% Fee
Cancellation on seven or fewer days notice – 100% Fee
Cancellations must be received by 5 pm on a working day, or they will not be deemed as being received until 9 am on the following working day.
iNet Interpreting Ltd also reserves the right to charge the Client for any expenses incurred by the Service Provider or iNet Interpreting Ltd as a result of the cancellation.
Should a Service Provider be unable to attend an Assignment, iNet Interpreting Ltd will endeavour to provide a replacement Interpreter. If this is not possible, iNet Interpreting Ltd will only be liable to reimburse the Client for any advance payment in relation to that session.
Professional Development
Permission will be sought from all parties to conduct professional development. This may take the form of shadowing, observing, live or visual evidence collection of a Service Provider. iNet Interpreting Ltd also host CPD workshops 3 to 4 times a year for their co-operative members.
All material collected will be treated confidentially and used for professional assessment and development. Should the material be required for any other uses, then permission from the involved parties will be sought again.
Feedback
This is a valuable part of monitoring iNet Interpreting Ltd’ service to the Client. iNet Interpreting Ltd would encourage the Client to give regular feedback so that services can be continually improved.
Non-Solicitation
The Client will not approach the Service Provider who has been introduced to them by iNet Interpreting Ltd to work with them directly. This period will last for three months after the termination of the contract.
iNet Interpreting Ltd reserves the right to seek equitable remedies in the event of a loss of business where work has been solicited.
Complaints
Any complaint arising from the Assignment or the service from iNet Interpreting Ltd must first be directed to the Directors of iNet Interpreting Ltd immediately. This does not replace, or preclude, the Client’s usual right to redress or to approach the regulatory bodies.
Failure to reach an agreement (within 21 days of receipt of complaint) will necessitate the complaint being referred to an appropriate regulator, such as NRCPD or RBSLI. Please note that the regulatory bodies only regulate BSL/English Interpreters and Translators and not the Agencies themselves.
In the case of a complaint being received, the invoice will be put on hold until resolution of the complaint.
